Support
Contact us
Email contact@aiocean.io. It helps to include your phone model, your OS version and the version shown at the bottom of the app's Settings screen.
Questions
How do I restore my purchases?
Open Settings, then Purchases, then "Restore purchases". Sign in to the same Apple ID or Google account you bought with. "Remove Ads" is restored this way. Hint packs are consumable, so the store does not restore them (see the next question).
Where are my hints? Will I lose them?
Hints are stored on your device only. The game has no accounts and no cloud backup, so hints and progress are lost if you uninstall the app, erase the phone or lose it, and they do not move to a new phone. Hint packs you bought cannot be restored from the store, so they go with the device. If a purchase did not deliver, email us with the receipt from the store.
How do ads and consent choices work?
The game is free and shows ads through Google AdMob. Buying "Remove Ads" stops the ads between puzzles; ads you choose to watch for a hint stay available. Where the law requires it (EEA, UK, Switzerland) the app asks for consent at launch, and you can change your answer in Settings, "Privacy choices". On iPhone you can also change tracking in iOS Settings, Privacy & Security, Tracking. Details are in the privacy policy.
How do I report an ad?
Open Settings and tap "Report an ad". It opens an email to contact@aiocean.io. Tell us what the ad showed, which game screen you were on and, if you can, add a screenshot. We read every report.
How do I reset my progress?
Open Settings and tap "Reset progress". It resets your jobs, chapters and skill; purchases are kept. To remove everything the app stored on your device, uninstall it.
How do I turn off the daily reminder?
Switch off "Daily reminder" in the app's Settings, or turn off notifications for Lamplight Lane in your device's settings.
How do I delete my data?
The game keeps your data on your device only, so uninstalling the app removes it. For data held by the ad and purchase services, see the retention and deletion section of the privacy policy, or email us.